Terms and Conditions

Eligibility and location

21 Grand Casino holds registration and a gambling licence under the Government of Curacao, which also regulates the casino. The gaming platform is Rival. Under the terms, the minimum playing age is 25, subject to adjustment under local law. Proof of age can be required whenever necessary.

Making sure that online gambling is lawful in your country is your own responsibility, and playing from an unauthorised territory breaches the terms and may result in account closure and confiscation of your winnings and remaining balance.

Keeping one account

Your registration must contain accurate details. You may hold only a single account, with further restrictions covering shared households and devices. Opening additional accounts at affiliated sister casinos with the same management also breaches the account rules.

Only you may use the account registered to you. Giving somebody else access can cost you your winnings and lead to termination. Ownership cannot be transferred to another player. Keep your login credentials private and use a deposit method bearing your own name. A mismatch between the payment holder and your account identity can cancel withdrawals and close the account.

Identity and payment checks

For withdrawal verification, supply copies of both sides of your identity document or passport. Include a recent utility bill bearing the address and name registered on your account. Card deposits also require copies of each card used, showing both sides, together with a signed card authorisation form. Conceal the middle card digits, leaving only four visible at each end.

With alternative payment services such as Neteller or Skrill, the document requirement consists of identity evidence and the utility bill. Fraud prevention checks can also require verification, and play remains blocked until the requested documents receive approval. If the necessary information is still outstanding 30 days after you requested payment, that withdrawal is cancelled.

Withdrawal amounts

The minimum cashout is 50 euros, 50 United States dollars, 50 pounds sterling or 50 Australian dollars, or 500 South African rand. Unless a different limit applies, each request is capped at 1,500 credits and the monthly ceiling is 10,000 credits.

Larger sums are paid through instalments. Progressive jackpot payments are exempt from the monthly ceiling, but their individual requests remain limited. Leave the remainder in your account and submit the next request after the earlier one receives approval. You may cancel a request while processing is still underway.

Payment approval and costs

Allow as much as 18 working days for approval following successful authorisation. Fraud department clearance is also required. Your transfer charge ranges from 10 to 40 euros, United States dollars or pounds sterling, depending on location and the payment processor. You bear that cost.

A session funded with no more than 249 euros, United States dollars, pounds sterling or Australian dollars has a cashout ceiling of ten times the deposit. For this restriction, other currencies are pegged to the United States dollar. Excess funds are removed when the withdrawal is approved. Every deposit needs to be played through once before cashout, with additional wagering possible when a promotion applies.

Bonus funds

A bonus increases the playable balance but is removed during payout and is not paid back into your account. Complete any outstanding wagering before requesting winnings. If you want an unused bonus removed, ask support before making a wager. Starting play commits you to completing its wagering or using up the balance.

Using this site

You can read the pages on this site without opening an account here. this site does not administer casino funds or accept account instructions. Casino account questions belong with player support. Casino disputes and payment requests need to go through player support.

Common questions