Responsible Gambling

Set a spending boundary

Choose a deposit limit by writing to player support. Consider how frequently you play and the length of your sessions when deciding the amount. Set daily, weekly and monthly boundaries around money you can afford to lose.

Keep money for rent and everyday essentials out of gambling. Play for entertainment, never as a way to earn money. Winning is never assured. Review your spending regularly and avoid trying to recover losses through further play.

Exclusion and closure

To self-exclude, request cancellation of your membership. Your account is blocked shortly after the request reaches support. You can also ask for complete closure at any time.

At closure, funds still held on the account become non-withdrawable, including sums awaiting payment. If you decide to close your account, you are also responsible for closing or freezing it within the casino software and removing that software from your devices.

Notice changes in your behaviour

Consider whether gambling has become a way to escape everyday problems. Missing work or education to play, or losing interest in relationships and hobbies, can be reasons to seek help. Pay attention if other people express concern about your gambling.

Spending household money or hiding the time and money you use for gambling also deserves attention. After a loss, an urgent need to return to play can be another sign of difficulty. If gambling leaves you feeling depressed or suicidal, reach out for help. Concern about any of these experiences is enough to seek support.

People you can turn to

For help with gambling concerns, you can contact Gamblers Anonymous or Gambling Therapy. Global Gambling Guidance Group (G4) is another organisation you can approach. You do not have to wait until several problems develop before looking for assistance.

Casino staff receive training to recognise compulsive play and gambling by minors. You may also request removal from the casino email list in writing.

Age and access

The terms set a minimum age of 25 for playing, with possible changes under the law in your location. Keep your login information beyond children's reach and supervise devices while a casino session is open. Child protection software can help restrict gambling access. Report an underage account to player support.

You must establish that online gambling is lawful in your place of residence, because play from a territory without authorisation violates the terms and can cause termination of your account and loss of balances and winnings.

Practical questions