Contact us
For your 21 Grand Casino account, telephone assistance, live chat and email support are available around the clock. For questions about a casino account, use the support details below.
Questions about our pages
These pages provide information without reader registration or enquiry forms. Casino withdrawals and account management requests belong with player support. Keep account access details private.
Casino support
Use live chat from the casino chat control, or contact the appropriate team using these details.
| Contact | Address or telephone |
|---|---|
| General assistance | [email protected] |
| Financial enquiries and documents | [email protected] |
| France | (+33) (0)1-789-00368 |
| Spain | (+34) 91-290-1420 |
| International | (+1) 718-732-0154 |
You can also send verification documents to the general assistance mailbox.
Complaints and account security
Put a complaint in writing no later than five days after the incident. Technical disputes need a screenshot. Exceptional circumstances can receive individual consideration, but a late complaint may still be declined.
You will never be asked for your casino password by email or telephone. Report any such request to player support. Before account details are discussed over a call, you must first be identified.